No, The Safewatch Pro 2000 is an ADT version Honeywell Vista-20SE security system that is NOT compatible with Total Connect Services. The reason why it cannot use Total connect is because it is too old of a system and Honeywell does not make an EPROM chip upgrade for this model. The EPROM chip is located on the green motherboard of the security system and resembles a computer processor.
If you happened to have an ADT Safewatch Pro 3000 security system which is equivalent to the Honeywell Vista-20P this would not be the case you could easily replace the EPROM chip by purchasing an alarm communicator such as the Cellular (LTEXA-TC2), (LTEXV-TC2) communicator. Either of the listed communicator options would come with the communicator as well as the EPROM chip upgrade necessary to access Total Connect interactive alarm monitoring and allows the system to be remotely programmed using a professional security software called Compass which is a huge benefit to DIYers.
Though the Safewatch Pro 2000 system can't utilize Total Connect services you are able to have the system Professionally monitored in a few different ways. If you are adamant about wanting to have access to Total Connect you will have to replace the Safewatch Pro 2000 control panel.
If you are interested in using Total Connect 2.0 or Alarm.com Z-Wave Home automation services you will have to upgrade the alarm control panel. The direct replacement for the ADT Safewatch Pro 2000 is the Honeywell Vista-20P wired security system with a 6160 programming keypad. The Vista-20P will allow you to add an array of different alarm communicators such as Honeywell Alarm Communcators. Honeywell alarm communicators will be wired directly into the board and once completed end-users will enjoy Total Connect 2.0 services.
Another fantastic option for adding interactive monitoring services to the Vista 20p would be using an Alarm.com SEM Module. The SEM is an alarm communicator manufactured by Alarm.com to directly let end-uses use the Alarm.com interactive monitoring services instead of Total Connect 2.0. One of the advantages with these options is we will be able to remotely access your alarm control panels programming remotely using Compass or alarm.com dealer site which makes for much easier DIY troubleshooting. If you are interested in learning more about upgrading to a new panel we recommend reading our Honeywell Vista 20p monitoring options article.
Option 4 - There are also other options for upgrading your Safewatch Pro 2000 security system such as using a hardwired to wireless converter along with an all-in-one wireless security system. If you have more questions or wish to have other options displayed to you feel free to contact us.